100-NIGHT MATTRESS HOME TRIAL

The trial starts on the day your new mattress is delivered to your home. Night 1 is your first night sleeping on it. It then ends 100 nights later (roughly 3 months and 10 days). For example, if your
mattress arrives on January 1st, your trial window spans through April 10th. You must request any exchange by the 100th night. Don’t worry – we’ll remind you of your end date in your order confirmation, so you know exactly how long you have.

The trial itself is completely free – there is no extra charge when you buy an eligible mattress to have the 100-night trial benefit. You only pay a fee if you decide to exchange the mattress. The fee is £99 and it covers the pickup of your original mattress and delivery of the replacement mattress (essentially the transportation and handling costs). If you end up keeping your initial mattress (and we hope you do love it!), you pay nothing more. There are no restocking fees or hidden charges
lurking around.

We require at least 50 nights of try-out because adjusting to a new mattress takes time – for you and the mattress. Mattresses often feel different after a few weeks as materials settle and your body adapts to the new support. Think of it like breaking in a new pair of shoes; initial comfort can improve as you get used to it. 50 nights (about 7 weeks) gives you a fair period to truly know if the mattress is right. Most customers find that any initial firmness or softness adjusts within this time. If after 50 nights you’re still not sleeping well, that’s a good indicator it might not be the best match – and we’ll step in to help with an exchange.

It’s easy! If you’ve hit at least 50 nights and are not completely satisfied, just get in touch with our customer service team. Send us a quick email or give us a call – whichever is convenient. We’ll ask for your order details and a couple of photos of the mattress (to ensure it’s in good condition and to speed up the process). Then, our team will help you choose a different mattress that addresses your concerns (so your next choice is more likely to be perfect). We’ll schedule a pickup for your current mattress and delivery for the new one at a date that suits you. Remember, the exchange must be requested before the 100-night mark – so don’t wait until the last day if you’re unhappy. We’re here to make it seamless!

The 100-night trial is designed as an exchange-only program, so refunds are not offered for simply not liking the mattress. The goal is to ensure you have a mattress you’re happy with. If the first one isn’t working out, we will work with you to find one that does. (Of course, if there’s a defect or warranty issue with a product, that’s handled separately through our warranty process.) But for comfort preferences, we’ll exchange rather than refund. This way, you’re never left without a bed to sleep on during the process – a refund would leave you back at square one, and we don’t want you to lose any sleep over that!

If you exchange for a higher-priced mattress, you would simply pay the difference in cost. Our team will let you know the price difference and arrange the additional payment before delivery. If you choose a less expensive mattress as the replacement, we will refund you the difference in price. (The £99 exchange fee still applies regardless, as it’s related to transport.) We’ll make sure everything is transparent cost-wise before you confirm the swap, so there are no surprises.

The £99 fee is non-refundable. It’s a flat charge to cover the two-way logistics of the exchange (picking up your returned mattress, handling inspection/cleaning or donation, and delivering your new mattress). We don’t profit from this fee – it purely goes toward those operational costs. Even if you end up not going through with an exchange after initiating (say you change your mind and keep the mattress), if the process was already arranged, that fee would still be due once we’ve dispatched a team. So be sure you’re certain you want to exchange when you reach out. (Good news: this rarely happens – most people who initiate an exchange do want the new mattress!).

In short – clean and undamaged. We expect the mattress to be in good, hygienic condition, since it’s been in your home for up to 100 days. That means no noticeable stains, no spills, no tears or punctures, and no odors or marks from misuse. Using a mattress protector from day one (as required) should ensure your mattress stays pristine. When you contact us for an exchange, we’ll likely ask for photos to verify its condition. As long as it looks well-kept, we’ll green-light the exchange. If a mattress comes back to us in poor condition (for example, heavily soiled or damaged beyond normal “testing” wear), unfortunately we won’t be able to honor the trial exchange and the mattress would be returned to you or disposed of (depending on the situation). Bottom line: treat the mattress kindly during the trial, and there will be no issues exchanging it.

No need! We won’t ask you to somehow squeeze the mattress back into its box. (Anyone who’s tried that knows it’s nearly impossible once expanded!) When our team comes to handle the exchange, they will wrap and remove the mattress for you. You just need to have the mattress accessible for pickup – we’ll take care of the rest. So feel free to discard the packaging responsibly after you unpack your mattress on day one.

Ever wonder where trial mattresses go? We’ve got a zero-waste mindset. If the returned mattress is in excellent condition, we donate it to local charities or shelters whenever possible, so someone in need can benefit. If it’s not suitable for donation, we will recycle it through accredited recycling programs to minimize landfill waste. Rest assured, your returned mattress won’t be resold to someone else as “new” – its future use is either charitable or recycled for materials. You can feel good about the trial, knowing your exchange won’t be unnecessarily wasteful.

We certainly believe so! 💙 While some other brands offer trials, Mattress Depot’s 100-Night Home Trial is one of the most comprehensive and customer-friendly in the UK. We give you a lengthy period to try the mattress, require a sensible 50-night break-in (so you don’t give up too early), and focus on making sure you end up happy by exchanging rather than just refunding. Our goal is for you to love your mattress and feel fully confident in your purchase. When you compare, we’re confident you’ll find this trial among the best mattress trial UK customers can find – it’s risk-free, hassle-free, and truly centered on your comfort.